How do I cancel a booking on the Helpi Team, & what should I know about the cancellation policy?

You can request a cancellation directly from the Booking Details section in the Helpi Team app by selecting Request Cancellation . Once submitted, our team will review the request and proceed with cancelling the booking if appropriate. We kindly ask that cancellations be requested at least 6 hours before the scheduled booking time whenever possible, so the customer can be notified in advance. Each cancellation request is reviewed individually at our discretion , and in most cases, you will not be charged when the request is submitted through the app. However, if the cancellation feature is misused or repeatedly abused , Helpi may restrict or take action on the account to ensure fair use of the platform.

Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

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The Rise of Smart Home Installations: A New Income Stream for Electricians & Handymen

Written by

Helpi Team

Published on

28 Mar 2026

Smart homes are no longer a futuristic concept — they’re quickly becoming the norm across the UK. From intelligent heating systems to app-controlled lighting, homeowners are prioritising convenience, security, and energy efficiency.

For electricians and handymen, this shift presents a valuable opportunity to expand services and unlock a strong new income stream.

What Is Driving Smart Home Growth in the UK?

Several factors are accelerating the adoption of smart home technology:

Rising energy costs – Homeowners want better control over energy usage
Remote and hybrid working – More time spent at home increases demand for comfort and automation
Growing security concerns – Smart cameras and doorbells provide peace of mind
Affordable technology – Devices are more accessible than ever

As a result, UK households are investing heavily in smart devices — and most require professional installation for optimal performance.

Popular Smart Home Installations in 2026

Electricians and handymen can offer a wide range of services in this space:

1. Smart Lighting Systems

Control lighting remotely or automate schedules to improve efficiency and ambience.

2. Smart Thermostats

Help customers reduce energy bills with intelligent heating systems.

3. Video Doorbells & CCTV

Enhance home security with real-time monitoring and alerts.

4. Smart Locks

Offer keyless entry systems for convenience and safety.

5. Voice Assistants

Set up and integrate systems like Alexa or Google Home for seamless control.

6. Energy Monitoring Systems

Allow homeowners to track and optimise their energy usage.

Why Customers Prefer Professional Installation

While many smart devices are marketed as DIY-friendly, most homeowners prefer professional help. Here’s why:

Correct wiring and configuration
Full device integration across platforms
Compliance with UK safety standards
Reliable troubleshooting and support

In many cases, DIY mistakes actually create additional call-out opportunities for skilled professionals.

Skills You Need to Get Started

You don’t need to be a tech expert — but a few key skills will help you stand out:

Basic networking knowledge (Wi-Fi setup, connectivity)
Understanding of electrical safety regulations in the UK
Experience with device pairing and mobile app setup
Ability to guide customers on how to use their systems

How Much Can You Earn?

Smart home installations are not only in demand — they’re also profitable:

Average earnings per job: £80 – £250
Higher earnings for complex or multi-device installations
Upsell opportunities by bundling multiple devices in one visit

Offering package deals (e.g., thermostat + lighting + doorbell setup) can significantly increase your income per customer.

How to Market Smart Home Services on Helpi Team

To attract more customers and stand out on the platform:

Add “Smart Home Installation” to your service list
Upload certifications or relevant training
Highlight your experience and expertise in your profile bio

A strong profile builds trust and increases booking rates.

Smart home technology is one of the fastest-growing sectors in UK home services. As adoption continues to rise, electricians and handymen who invest in these skills now will benefit from consistent, high-paying work.

By positioning yourself early, you can stay ahead of the competition and become a go-to expert in your area.

👉 Join the Helpi Team and start offering smart home installation services today.

Download Helpi Team on the iOS App Store & Android Play Store. Start your journey today!

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