Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

Helpi Team UK

RatedPeople Jobs vs Helpi: Why More Electricians and Plumbers Are Making the Switch

Written by

Helpi Team

Published on

02 Dec 2025

If you’re a tradesperson in the UK, you’ve probably heard of Rated People—a popular lead-generation site that connects homeowners with local trades. But if you’ve been using it, you might also be wondering if there’s a better alternative for finding consistent work without the upfront fees.

That’s where Helpi is changing the game.

Let’s explore how RatedPeople jobs work, what the downsides are, and why more Helpi Heroes are making the switch.

How RatedPeople Works for Tradespeople

Rated People lets you create a profile, list your trade, and then pay for access to homeowner job leads. You buy credits to respond to each job—often alongside other tradespeople—without any guarantee you’ll win the work.

While it’s helped many trades find new clients, common complaints include:

Paying for leads you don’t win
Competing with 3–5 other trades per job
Fake or unresponsive leads
Monthly subscription or top-up credit charges

In short, it can feel like you’re paying to compete, rather than being rewarded for your quality.

Enter Helpi: A Better Way to Find Work

Helpi is a new UK-based home services platform built differently. Designed with the tradesperson in mind, Helpi lets qualified electricians, plumbers, and other pros sign up as Helpi Heroes—and the best part?

👉 There are no fees to join
👉 No charges to accept a job
👉 No risk of paying for cold leads

Instead, Helpi charges a small platform fee to the customer and supports both sides with marketing, payments, customer care, and tech—all while putting Heroes first.

What Makes Helpi Different?

✅ Zero Cost to Start
Forget paying for leads or upfront fees. You can register and start receiving real, local job offers for free.

✅ Jobs Offered Directly to You
Helpi doesn’t send every job to five different traders. It offers jobs directly based on your availability, location, and reviews—so you’re not in a race to undercut.

✅ Verified Customers
Every customer on Helpi has been verified, and payments are processed through the platform—no more chasing invoices.

✅ You’re in Control
You choose which jobs you take, your working hours, and your service area.

Real Work, No Guesswork

With RatedPeople jobs, there’s often a sense of gambling—buying a lead without knowing if it’s genuine, urgent, or price shopping. On Helpi, you get the full job details upfront, can communicate with the customer through the app, and only take work that suits you.

Helpi is focused on building real relationships between customers and tradespeople, not just selling leads.

Final Thoughts

If you’re a qualified electrician, plumber, or handy pro tired of buying leads on RatedPeople or similar platforms, it might be time to try a better way.

Join Helpi as a Hero today. It’s free to join, free to accept work, and built to help you get more jobs with less hassle.

Download Helpi Team now

For all your home needs, download the Helpi Team app on the iOS App Store and Android Play Store now.

RatedPeople Jobs vs Helpi: Why More Electricians and Plumbers Are Making the Switch content image 1