How do I cancel a booking on the Helpi Team, & what should I know about the cancellation policy?

You can request a cancellation directly from the Booking Details section in the Helpi Team app by selecting Request Cancellation . Once submitted, our team will review the request and proceed with cancelling the booking if appropriate. We kindly ask that cancellations be requested at least 6 hours before the scheduled booking time whenever possible, so the customer can be notified in advance. Each cancellation request is reviewed individually at our discretion , and in most cases, you will not be charged when the request is submitted through the app. However, if the cancellation feature is misused or repeatedly abused , Helpi may restrict or take action on the account to ensure fair use of the platform.

Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

Gas Safety Certificate UK

CP12 Certificate

Gas Safe Register Check

Landlord Gas Safety

Rogue Traders UK

Boiler Service UK

Helpi Life App

Digital Booking App

Home Safety Certification

Need Gas Safety Certification? Rely On Helpi Life

Written by

Dan Quinn

Published on

08 Oct 2026

A Landlord Gas Safety Certificate (CP12) must be provided by an engineer who is Gas Safe Registered. Under the 1998 Regulations, it must be renewed every twelve months. Failing to obtain this official certification risks tenants and exposes owners to serious legal action.

What happens if you ignore this rule? The risks are huge. You can face unlimited fines. Your building insurance might become invalid. Worse, faulty boilers can leak carbon monoxide, a silent and odourless gas that can kill many people in minutes or even it can cause serious illness.

Many landlords find compliance stressful. Booking traditional tradespeople takes too many phone calls and thus wastes precious time. Now, there is a better way. Digital booking apps remove all the friction. You can book a certified pro in just a few taps.

How to Verify Your Gas Safety Engineer’s Credentials

Safety is your top priority, and you must know how to check whether a tradesperson is qualified before they touch your boiler. Rogue workers operate across the UK. They put families in danger.

Do not take risks. Always run a Gas Safe register check online. Every legal engineer carries an ID card. Look at the photo. Check the licence number. Look at the back of the card. It lists the exact jobs they can do safely. If a worker refuses to show their card, send them away at once.

Unscrupulous rogue traders in the UK often offer cheap deals. They promise fast work without paperwork. Do not trust them. Real pros are proud to prove their status.

What is Included in a Landlord Gas Safety Inspection

A proper check is thorough. The engineer does not just glance at your heater. They follow a strict checklist to protect your home.

First, they test the appliance's gas tightness. Next, they check burner pressure. They ensure safety devices work correctly. They verify that the flue system successfully channels carbon monoxide and other harmful gases into the open air. Finally, they test all ventilation paths.

When the test passes, you get your official CP12 document. It proves your rental home meets all UK safety laws.

Digital Booking vs. Traditional Firms

Choosing how to book your safety check matters. Let us look at how modern apps compare to old phone-based firms.

Feature	Traditional Firms	Helpi Life App
Booking Speed	Hours on hold and slow callbacks	Booking in minutes
Engineer Vetting	Unclear or inconsistent background checks	Fully verified Gas Safe professionals
Pricing Transparency	Hidden fees and unexpected extras	Clear upfront pricing

Why Safety Matters for Every UK Home

Gas safety isn’t only a guideline for landlords. Additionally, homeowners are required to be concerned. Boilers can leak gas without a warning scent or odour. Carbon monoxide—a silent killer that cannot be seen or tasted—is created as a byproduct when gas burns with poor airflow and incomplete combustion.

Annual services stop or prevent tiny faults from turning into big disasters. A clean boiler runs better and uses less fuel. This saves you money on winter energy bills. Taking care of your heating system protects the people you love.

Do not wait for a loud bang or your boiler to start rattling to check or inspect your pipes. Regular checks give you total peace of mind all year round. Smart owners plan ahead and book early.

Key Takeaway

Gas safety isn’t optional. Every property owner has an essential responsibility. Do not let paperwork pile up or put your tenants at risk. Stay on top of gas safety tests, avoid potential penalties and ensure your heating systems are safe.

To ensure the safety of your renters and property, book in minutes with qualified professionals at Helpi Life.

Simplify Your Gas Safety Today

Getting your legal safety check is now easier than ever. You do not need to stress over phone calls or hidden fees.

Download Helpi Life on the iOS App Store and Android Play Store now to book your certified gas engineer in minutes.