Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

Helpi Team UK

MyBuilder Jobs vs Helpi: What Tradespeople Should Know Before Signing Up

Written by

Helpi Team

Published on

01 Dec 2025

If you’re a skilled tradesperson looking for regular work, chances are you’ve come across platforms like MyBuilder. It’s one of the UK’s most popular online marketplaces, connecting homeowners with local trades. But before you commit, it’s worth comparing how platforms like Helpi are changing the game—especially when it comes to cost, fairness, and flexibility for tradespeople.

What Are MyBuilder Jobs?

MyBuilder is a job lead platform where homeowners post their projects—anything from plumbing leaks to bathroom renovations—and local tradespeople can “express interest” in those jobs.

Once a homeowner shortlists you, you can message them directly to quote. If you're hired, you do the job and get paid by the customer.

Sounds simple, right? Well, there’s a catch…

The Cost of Using MyBuilder

MyBuilder doesn’t charge you to sign up, but they do charge you to receive job leads—even if you don’t win the work. Here’s what you need to know:

You pay per lead, not per job won
Leads typically cost £5–£25+ depending on job type
Only up to 5 tradespeople can express interest per job
There’s no refund if you don’t get chosen
You’re competing against others for the same customer

Over time, this can lead to high monthly costs, especially if many leads don’t convert into paid work.

Why Helpi Is Different

Helpi was designed with tradespeople—called Helpi Heroes—at the centre of the platform. Unlike other marketplaces, Helpi doesn’t charge tradespeople anything to join, receive jobs, or get paid.

Here’s what sets Helpi apart:

✅ No signup fees
✅ No lead fees
✅ No charges for accepting work
✅ Keep 100% of your earnings
✅ Fully insured and verified platform
✅ Support team on hand to assist

You only pay if you choose to upgrade for things like priority listing or Gold Hero status—but the core platform is free forever.

How to Get Jobs Through Helpi

Once you’re approved as a Helpi Hero, you’ll start receiving job requests directly from local customers. You can choose to accept or decline based on your availability.

Customers book through the app, and you’ll always see the job details, location, and price before accepting—no guessing, no bidding wars.

Plus, Helpi handles:

Booking and customer communication
Payment processing
Disputes and refunds
Promoting your profile

This lets you focus on doing great work, not chasing jobs or managing admin.

Conclusion: Helpi vs MyBuilder—Which Is Better for Tradespeople?

If you’re looking for a fair, simple way to grow your customer base without being charged for every lead, Helpi is the smarter choice.

Where MyBuilder charges you upfront for job leads (even when you don’t win the work), Helpi lets you build your business for free. It’s a better way to find local work, protect your income, and join a supportive community of tradespeople.

Become a Helpi Hero today. No fees. No bidding. Just real work.

Download Helpi Team now

For all your home needs, download the Helpi Team app on the iOS App Store and Android Play Store now.

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