Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

Tips

How Tradespeople Can Get Leads for Work – And Why the Helpi Way Is Better

Written by

Helpi Team

Published on

17 Oct 2025

Whether you're an experienced electrician, a skilled plumber, a handyman, or a painter and decorator, getting a steady stream of work leads is the key to a reliable income. But in 2025, lead generation has changed—and not always for the better.

From expensive lead-buying platforms to unreliable social media messages, many tradespeople are frustrated with how hard it is to find good jobs at a fair price. That’s where Helpi comes in—changing the game by putting tradespeople first.

Let’s break down the most common ways UK tradespeople get leads today—and how Helpi’s Hero model offers a smarter, fairer alternative.

Traditional Ways Tradespeople Get Leads

1. Lead-Buying Platforms (e.g. Checkatrade, Rated People, MyBuilder)
These platforms dominate the online space and often appear top in search results when customers Google “plumber near me” or “find an electrician.”

How it works:

Tradespeople pay monthly membership fees (£30–£60+ per month)
Then pay extra to buy leads (usually £5–£35 each), even if they don’t win the job
Multiple trades are often sold the same lead, creating fierce competition

Pros:

Consistent stream of job opportunities
Good visibility online

Cons:

Costly and unpredictable
High competition = low success rate
No refunds for timewasters or non-responsive leads

2. Social Media & Facebook Groups
Some tradespeople use local Facebook groups, Instagram, or TikTok to promote their work and respond to job requests.

Pros:

Free to use
Great for building local awareness

Cons:

Leads are unreliable and hard to track
Time-consuming to manage
No formal booking or payment process

3. Google Business & Word of Mouth
Having a Google Business Profile or relying on customer referrals still works well for established tradespeople.

Pros:

Strong trust from past clients
Free listings on Google

Cons:

Slower to build when starting out
Difficult to generate consistent leads without extra marketing effort
No job protection or platform support

The Problem with Traditional Lead Generation

Most platforms are built to serve the customer, not the tradesperson. You pay to be listed, then pay for leads, and often lose money if the customer changes their mind or hires someone else.

It becomes a game of numbers—spend more to win more, with no guarantee of return. And for many tradespeople, especially those just starting out, that’s a stressful way to run a business.

Why the Helpi Way Is Different – And Better

Helpi flips the model to put tradespeople first. Here's how it works:

You sign up as a Helpi Hero for free
You’re verified and added to the network
Jobs are matched to you based on your location and skills
You don’t pay anything to receive, accept, or complete jobs
Helpi earns by taking a small service fee from the customer—not from you

There are no membership fees, no paid leads, and no hidden costs.

Benefits of the Helpi Model for Tradespeople

Free to Join & Accept Work

You’re not charged to be on the platform. You can see jobs, accept work, and earn money without spending a penny upfront.

No Competing for Leads

When you accept a job, it’s yours. No racing to undercut others or buy overpriced leads that go nowhere.

Local Jobs Matched to You

Helpi matches you with work in your area, based on your availability and trade type—helping you reduce travel time and stay productive.

Support With Invoicing & Payments

Helpi handles payment collection and customer service, so you can focus on the job, not the admin.

You’re in Control

You decide what jobs you take, when you work, and how much you charge. You’re supported—not controlled.

A Better Way to Work in the Trades

The truth is, good tradespeople shouldn’t have to pay to get work. You already put in the hard graft every day—why should you also pay just to compete for the chance to earn?
That’s the heart of the Helpi Hero philosophy: fair, simple, and transparent access to real jobs with no upfront fees.

If you’re tired of paying for dead-end leads, scrolling social media for work, or battling lowball offers from customers, Helpi offers a new way forward.

With no charges to join or accept jobs, and a platform designed to help—not hinder—you, it’s never been easier to grow your work as a trusted local Hero.

Want to become a Helpi Hero?
Apply today and join a growing network of tradespeople who are changing the way work gets done—one fair, local job at a time.

Download Helpi Team now

For all your home needs download the Helpi Life app on the iOS App Store and Android Play Store now.