How do I cancel a booking on the Helpi Team, & what should I know about the cancellation policy?

You can request a cancellation directly from the Booking Details section in the Helpi Team app by selecting Request Cancellation . Once submitted, our team will review the request and proceed with cancelling the booking if appropriate. We kindly ask that cancellations be requested at least 6 hours before the scheduled booking time whenever possible, so the customer can be notified in advance. Each cancellation request is reviewed individually at our discretion , and in most cases, you will not be charged when the request is submitted through the app. However, if the cancellation feature is misused or repeatedly abused , Helpi may restrict or take action on the account to ensure fair use of the platform.

Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

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How to Join the Helpi Team as a Handyman (Step-by-Step Guide) 🛠️

Written by

Helpi Team

Published on

09 Feb 2026

Whether you’re looking to earn extra income on the side or grow your handyman business full-time, Helpi Team helps skilled professionals find paid gigs, all through your phone. And the best part? Zero fees and a flexible schedule makes this one of the easiest ways to find a job you love. Ready to get started? Here’s how 👇

Step 1: Download the Helpi Team App

Before anything else, grab the Helpi Team app on your device:

📱 iOS — App Store
📱 Android — Google Play

Once installed, open the app and tap Sign Up to begin.

Step 2: Create Your Handyman Account

To set up your professional profile, Helpi will ask for a few pieces of basic information:

✔️ Full name
✔️ Mobile number and email
✔️ Trade category - select Handyman
✔️ Areas you serve

Please make sure you fill in the information correctly – this is how customers will find and trust you!

Step 3: Upload Your Identification Documents

Verification is very important before you can begin to accept jobs. To verify, Helpi asks for the following identification documents:

📸 Photo- a clear selfie or professional photo
🛂 Passport (or government ID)
📍 Proof of Address (Recent utility bill, Bank statement or Council tax bill)

These documents help verify your identity and address, so your profile appears professional and trustworthy.

Step 4: Provide Insurance Certificate

To guarantee safety for yourself and your customers, Helpi needs two essential insurance documents:

🔐 Professional Indemnity Insurance Bond
🎯 Public Liability Insurance Bond

These will protect your business in case something goes wrong during the job, and you must have them before you can begin to receive job offers. Upload the digital copies through the app during the document upload process.

Step 5: Certification

Good news for many handymen: There is no certification required to apply to Helpi as a Handyman. You don’t need trade certificates unless you want to emphasize your skills, but you will need evidence of experience (see below)

Step 6: Proof of Experience (Examples)

Even if you don’t need to be certified, having experience that you can prove will help you gain the trust of your customers and get approved faster. Here are some examples of what you can use as proof of experience:

✅ Before-and-after pictures of your previous work
✅ References from previous customers
✅ Links to your business website or portfolio
✅ Quotes or testimonials from customers
✅ Work done for previous platforms or employers

Step 7: Get Verified and Browse Jobs

Once all your documents are uploaded, Helpi will review them – and you can be approved in minutes. After that:

📍 Pick jobs in your area of service
📆 Take the jobs you like
📲 Talk to customers directly from the app
💼 Handle bookings and schedules on the go

Start Working and Earning

When you finish a job, Helpi takes care of the payment, which means:

💰 No chasing payments
💳 Secure payments
📅 Weekly payment runs

Just do good work, and watch your money show up in your account. That’s it!

📌 Tips to Get Booked Faster

Upload clear professional photos
Respond quickly to job requests
Keep your schedule updated
Collect excellent customer reviews
The more reliable and responsive you are, the more jobs you’ll land!

Joining the Helpi Team is that easy. Whether you are looking for additional income or a full-time opportunity, Helpi provides you with the flexibility, control, and support to develop your trade business.

Ready to start? Join the crew! Download Helpi Team on the iOS App Store & Android Play Store. Start your journey today!

How to Join the Helpi Team as a Handyman (Step-by-Step Guide) 🛠️ content image 1