Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

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How to Join the Helpi Team and Start Earning Today

Written by

Helpi Team

Published on

14 Jan 2026

Looking for a flexible way to put your skills to work and earn money on your own schedule? Joining the Helpi Team is quick, simple, and designed to get you started in no time. Here’s how you can get on board:

1. Create Your Account

Signing up is easy! To create your Helpi account, you’ll need:

Your picture
Valid identification
Proof of address, like recent utility bills (gas, electric, water), bank/building society statements, council tax bills, HMRC letters, or a valid UK driving license

Once your account is set up with these documents, you’ll be ready to move to the next step.

2. Upload Your Documents

To get verified and start taking jobs, we’ll need a few more documents:

Proof of qualifications for the trade you do
Professional Indemnity Insurance Bond
Public Liability Insurance Bond

Once these documents are uploaded and approved, you’ll be ready to browse jobs in your area.

3. See the Jobs in Your Area

With your account set up, you can browse jobs in your preferred area. You’re in control, you choose which jobs you want to take and which schedule works best for you. Helpi makes it easy to connect with customers who need your skills.

4. Start Earning

After completing a job, Helpi handles the payment for you. All outstanding payments are transferred in our weekly payment run. All that’s left for you to do is watch the money hit your bank account!

Joining the Helpi Team is that simple. Whether you’re looking for extra income or a full-time opportunity, Helpi gives you the flexibility, control, and support to grow your trade business.

Ready to start? Join the crew! Download Helpi Team on the iOS App Store & Android Play Store. Start your journey today!

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