Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

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Helpi Team electrician requirements

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Helpi electrician certification requirements

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How to Join Helpi Team as an Electrician (Step-by-Step Guide)⚡

Written by

Helpi Team

Published on

11 Feb 2026

If you’re a qualified electrician looking for consistent work, flexible hours, and fast payouts, Helpi Team is built for you. The app connects verified electricians with real customers who need trusted professionals — without the hassle of marketing, admin, or chasing payments.

Here’s exactly how to join Helpi Team as an Electrician and start earning.

Step 1: Download the Helpi Team App

Start by downloading the Helpi Team app on your smartphone:

📱 Available on iOS (App Store)
📱 Available on Android (Google Play)

Once installed, open the app and tap Sign Up to begin your registration.

Step 2: Create Your Electrician Profile

When signing up, you’ll be asked to enter some basic details:

✔️ Full name
✔️ Email address and mobile number
✔️ Trade category — select Electrician
✔️ Areas you cover
✔️ Availability

Your profile is what customers see first, so accuracy matters.

Step 3: Upload Identification Documents

To ensure safety, trust, and compliance, Helpi requires all electricians to upload the following identification documents:

📸 Photo – clear selfie or professional headshot
🛂 Passport (or valid government ID)
🏠 Proof of Address, such as:

Recent utility bill
Bank statement
Council tax bill
Driving licence showing address

These documents help verify your identity and location before approval.

Step 4: Upload Insurance Certificate

All electricians on Helpi Team must hold valid insurance. You’ll need to upload:

🛡️ Professional Indemnity Insurance Bond
⚠️ Public Liability Insurance Bond

These protect both you and customers in case of accidental damage, faulty work, or claims — and are mandatory to receive job requests.

Step 5: Certification Required for Electricians

Unlike handyman roles, certification is required to join Helpi Team as an electrician. You must upload valid proof of the following qualifications:

📜 NVQ Level 2 or Level 3 in Electrical Installation
📜 AM2 Assessment Certificate
📜 BS 7671:2018 + A2:2022 (18th Edition) Wiring Regulations

These certifications confirm you meet UK electrical safety and compliance standards and are essential for customer trust.

Step 6: Verification & Approval

Once all documents are uploaded, the Helpi Team reviews your application. If everything is clear and valid, you’ll be Approved and Verified — often within a short time.

After approval, you’ll gain full access to job requests in your area.

Step 7: Accept Jobs & Get Paid

As a verified electrician, you can:

⚡ Browse and accept electrical jobs nearby
📲 Chat with customers directly in the app
📆 Manage your schedule easily
💷 Receive secure, reliable payments

Helpi handles the payments so you can focus on the work — not the paperwork.

🔧 Tips to Get More Electrical Jobs

Upload clear certification and insurance documents
Keep your availability updated
Respond quickly to job requests
Maintain high-quality workmanship and reviews

Reliable electricians are prioritised and booked more often on the platform.

Joining the Helpi Team is that simple. Whether you’re looking for extra income or a full-time opportunity, Helpi gives you the flexibility, control, and support to grow your trade business.

Ready to start? Join the crew! Download Helpi Team on the iOS App Store & Android Play Store. Start your journey today!

How to Join Helpi Team as an Electrician (Step-by-Step Guide)⚡ content image 1