Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

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How to Join Helpi Team as a Plumber (Step-by-Step Guide) 🚿

Written by

Helpi Team

Published on

11 Feb 2026

If you’re a qualified plumber looking for steady work, flexible hours, and fast payments, Helpi Team makes it easy to connect with customers who need trusted plumbing professionals — without the stress of advertising, admin, or chasing invoices.

This guide walks you through exactly how to join Helpi Team as a Plumber and start earning.

Step 1: Download the Helpi Team App

To get started, download the Helpi Team app on your smartphone:

📱 Available on iOS (App Store)
📱 Available on Android (Google Play)

Open the app and tap Sign Up to begin your registration.

Step 2: Create Your Plumber Profile

When signing up, you’ll be asked to complete your professional profile with:

✔️ Full name
✔️ Mobile number and email address
✔️ Trade category — select Plumber
✔️ Areas you cover
✔️ Availability

A complete and accurate profile helps customers trust you and improves your chances of getting booked.

Step 3: Upload Identification Documents

Before you can accept jobs, Helpi needs to verify your identity. You’ll be required to upload the following identification documents:

📸 Photo – a clear selfie or professional photo
🛂 Passport (or valid government ID)
🏠 Proof of Address, such as:

Recent utility bill
Bank statement
Council tax bill
Driving licence showing your address

These checks help keep the platform safe and professional for everyone.

Step 4: Upload Insurance Certificate

To protect both you and customers, plumbers on Helpi Team must hold valid insurance. You’ll need to upload:

🛡️ Professional Indemnity Insurance Bond
🚨 Public Liability Insurance Bond

These are mandatory and ensure cover for accidental damage, faulty work, or customer claims.

Step 5: Plumbing Certification Required

To join the Helpi Team as a plumber, certification is required. You must upload one of the following:

📜 NVQ Plumbing Qualification
📜 MLP (Mechanical & Plumbing) Qualification

These certifications confirm you’re trained and competent to carry out plumbing work safely and professionally.

Step 6: Verification & Approval

Once all documents are uploaded, the Helpi Team reviews your application. If everything is clear and valid, your account will be Approved and Verified — often within a short timeframe.

After approval, you’ll unlock access to plumbing jobs in your service area.

Step 7: Start Accepting Jobs & Getting Paid

As a verified plumber on Helpi Team, you can:

🚿 Accept plumbing jobs near you
📲 Chat directly with customers in the app
📆 Manage bookings and availability easily
💷 Receive secure and reliable payments

Helpi handles the payments, so you can focus on the work.

🔧 Tips to Get More Plumbing Jobs

Keep your availability up to date
Respond quickly to job requests
Deliver quality work and earn great reviews

Reliable plumbers get booked more often on the platform.

Joining the Helpi Team is that simple. Whether you’re looking for extra income or a full-time opportunity, Helpi gives you the flexibility, control, and support to grow your trade business.

Ready to start? Join the crew! Download Helpi Team on the iOS App Store & Android Play Store. Start your journey today!

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