Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

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How to Join Helpi Team as a Home Cleaning Professional (Step-by-Step Guide)🧹

Written by

Helpi Team

Published on

11 Feb 2026

If you’re an experienced home cleaner looking for regular bookings, flexible hours, and secure payments, Helpi Team connects you with customers actively searching for trusted cleaning professionals — all through one simple app.

This guide explains how to join Helpi Team as a Home Cleaner, the documents you’ll need, and how to get approved quickly.

Step 1: Download the Helpi Team App

To get started, download the Helpi Team app on your smartphone:

📱 Available on iOS (App Store)
📱 Available on Android (Google Play)

Open the app and tap Sign Up to begin.

Step 2: Create Your Home Cleaning Profile

When registering, complete your professional profile with:

✔️ Full name
✔️ Email address and mobile number
✔️ Trade category — select Home Cleaning
✔️ Areas you cover
✔️ Availability

A complete profile increases customer trust and improves booking chances.

Step 3: Upload Identification Documents

Before accepting bookings, Helpi Team must verify your identity. You’ll need to upload the following identification documents:

📸 Photo – clear selfie or professional photo
🛂 Passport (or valid government ID)
🏠 Proof of Address, such as:

Recent utility bill
Bank statement
Council tax bill
Driving licence showing your address

These checks help keep the platform safe and professional.

Step 4: Upload Insurance Certificate

All home cleaning professionals on the Helpi Team must hold valid insurance. You’ll be required to upload:

🛡️ Professional Indemnity Insurance Bond
🚨 Public Liability Insurance Bond

These are mandatory and protect both you and customers in case of accidental damage, breakages, or claims during cleaning jobs.

Step 5: Proof of Experience Required

While no formal certification is required, proof of experience is mandatory for all home cleaners joining Helpi Team. This ensures customers receive high-quality and reliable service.

Accepted proof of experience examples include:

✅ Before-and-after photos of home cleaning jobs
✅ References or testimonials from previous clients
✅ Work history with a cleaning company or agency
✅ Invoices or job records from past cleaning work
✅ Business website or social media page showing cleaning services
✅ Reviews from other platforms or employers

Clear and genuine proof of experience can speed up approval and strengthen your profile.

Step 6: Verification & Approval

Once all required documents and proof of experience are uploaded, the Helpi Team will review your application. If everything is valid and clear, your account will be Approved and Verified, unlocking access to home cleaning jobs in your area.

Step 7: Start Accepting Jobs & Getting Paid

As a verified home cleaning professional on Helpi Team, you can:

🧹 Accept one-off or recurring home cleaning jobs
📲 Chat directly with customers through the app
📆 Manage your schedule easily
💷 Receive secure and timely payments

Helpi handles the payments — so you can focus on delivering great results.

✨ Tips to Get More Home Cleaning Jobs

Upload clear proof of experience
Keep your availability updated
Respond quickly to booking requests
Be punctual, professional, and consistent
Earn great reviews to boost visibility

Reliable cleaners get booked more often.

Joining the Helpi Team is that simple. Whether you’re looking for extra income or a full-time opportunity, Helpi gives you the flexibility, control, and support to grow your trade business.

Ready to start? Join the crew! Download Helpi Team on the iOS App Store & Android Play Store. Start your journey today!

How to Join Helpi Team as a Home Cleaning Professional (Step-by-Step Guide)🧹 content image 1