How Helpi Team Works: A Simple Guide for Trades & Service Professionals

Helpi Team is a platform that connects independent service professionals with customers looking for trusted home services.

Professionals on the platform are known as Helpi Heroes. These Heroes offer a wide range of services, helping customers with everyday home needs while earning money on their own schedule.

The Helpi platform handles many of the difficult parts of running a service business, including:

• Connecting you with customers

• Managing bookings

• Processing secure payments

• Providing ratings and reviews

• Offering support when needed

This allows Heroes to focus on what they do best — delivering great service.

A Helpi Hero is an independent professional who uses the Helpi platform to find customers and complete home service jobs.

Unlike traditional employment, Heroes are not employees of Helpi. Instead, they work as independent contractors, which means they have full control over their work.

As a Helpi Hero, you can:

• Choose when you work

• Accept the jobs you want

• Manage your own schedule

• Grow your reputation through customer ratings

This flexibility makes Helpi a great option for professionals who want to earn more while staying in control of their time.

Getting started with Helpi Team is simple.

Step 1: Register on the Helpi Team App

Download the Helpi Team app and create your account.

Step 2: Complete Your Profile

Upload the required details such as:

• Identification

• Relevant qualifications or certifications

• Your service details

Step 3: Account Approval

Once your profile is reviewed and approved, you can begin accepting jobs on the platform.

To become a Helpi Hero, you must meet a few basic requirements:

• Be at least 18 years old

• Have the legal right to work in your service area

• Own the tools required for your trade (where applicable)

• Hold any necessary licenses or certifications

These requirements help ensure customers receive reliable and professional service.

Once your account is approved, you will start receiving job notifications through the Helpi Team app.

When a new booking becomes available:

1. You receive a notification in the app

2. You review the job details

3. You decide whether to accept it

There is no obligation to accept every job, which gives you the flexibility to work when it suits you.

When you accept a job, the Helpi app provides all the details you need, including:

• Customer information

• Job description

• Location

• Booking time

If you arrive and find that the job requires more work than originally booked, you can discuss this with the customer and update the price in the app.

The customer must approve any price changes before the update is confirmed.

Helpi provides a secure payment system for all completed jobs.

Here’s how it works:

1. You complete the job

2. The customer confirms completion

3. Helpi processes the payment

Payments are typically processed within 3–5 working days.

Helpi Heroes are paid weekly, and all completed jobs are included in the weekly payout.

Payout Schedule

Payments are sent every Tuesday to your registered bank account (minus platform fees). The time it takes to appear in your account may depend on your bank’s processing time.

Sometimes bookings are cancelled by customers.

If a cancellation happens last minute, Heroes may still be eligible for partial payment, depending on the situation.

Each case is reviewed individually according to Helpi’s cancellation policy.

After every completed job, customers can rate their Helpi Hero.

Your rating appears on your profile and plays an important role in building your reputation on the platform.

Higher ratings often lead to:

• More job opportunities

• Increased trust from customers

• Higher earning potential

Providing great service consistently helps you grow on the platform.

If a disagreement arises during a job, the first step is to resolve the issue directly with the customer.

If the issue cannot be resolved, you can contact Helpi Support. The team will review:

• Messages between you and the customer

• Job details and notes

• Any evidence, such as photos

Helpi aims to resolve disputes fairly for both sides.

Helpi maintains a high standard of service to protect customers and professionals alike.

Repeated issues such as:

• Customer complaints

• No-shows

• Misuse of the platform

• Violating the Terms of Service

May result in account suspension or removal from the platform.

Helpi Heroes operate as independent professionals, which means they are responsible for arranging their own public liability and business insurance where required.

Having proper insurance helps protect both you and your customers while working.

Helpi Team offers a modern way for trades and service professionals to grow their business.

Key benefits include:

• Flexible work schedule

• Access to new customers

• Easy booking management

• Secure payment processing

• Reputation building through ratings

Whether you're looking for extra income or consistent work, Helpi helps professionals connect with customers who need reliable home services.

Joining the Helpi Team is that easy. Whether you are looking for additional income or a full-time opportunity, Helpi provides you with the flexibility, control, and support to develop your trade business.

Ready to start? Join the crew! Download Helpi Team on the iOS App Store & Android Play Store. Start your journey today!