Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

Electrician UK

Helpi Team

Helpi Team vs MyBuilder/Rated People/Checkatrade for Electricians

Written by

Helpi Team

Published on

26 Nov 2025

The Helpi promise (for pros):

£0 to join. £0 to receive the actual job. No joining fee, no pay-per-lead, no “shortlist” charges. You get the job → you get paid.
(You asked us to be explicit, so we are!)

How the others charge (what to know before you spend)

MyBuilder

Model: Pay only when a homeowner shortlists you. No joining or membership fee. The shortlist fee is non-refundable and varies by job type, size, and location—the amount is shown next to each lead before you express interest. support.mybuilder.com+1
What this means in practice: You can pay multiple shortlist fees on the same job if several electricians are shortlisted and the customer chooses someone else (or no one). (MyBuilder confirms the fee is due on shortlisting, not on winning.) support.mybuilder.com
Indicative costs: MyBuilder doesn’t publish fixed prices. Independent comparisons suggest ~£2–£35+ per shortlist, scaling with job value (older but directionally useful); trades forums often cite higher figures on bigger jobs. Treat these as unofficial ranges. Workever+1

Rated People

Model(s):

Unlimited Plan: one flat monthly fee lets you quote on unlimited leads under £4,000 in your chosen trade. (Price varies by trade/area—shown in-app.) support.ratedpeople.com
Credits/Pay-per-lead: buy credits and spend per lead (amount varies by job and region). Rated People

Competition per lead: No more than 3 tradespeople can buy the same lead (often 1–2 in practice). That means leads are shared, not exclusive. Rated People+1
Indicative costs: The company doesn’t publish a universal price list. Historic reviews put many leads around the mid-teens+, with higher prices for larger jobs—directional only, not official. Workever

Checkatrade

Model: Subscription membership (not pay-per-lead). Plans start from £30 + VAT per month (entry tier), with higher-tier packages costing more and varying by trade/area. Checkatrade
Real-world ballpark: Press reporting has cited ~£149/month as a standard membership example (sole-trader painter), and independent round-ups show ranges from ~£80–£500+/month depending on package/competition. (Expect variation.) The Times+1

Platform	Join fee	Ongoing fee to access work	How you pay	Lead exclusivity
Helpi	£0	£0 per job	No membership, no lead fees	Jobs are yours once booked
MyBuilder	£0	Shortlist fee per lead (varies by job/area; shown upfront)	Pay when shortlisted (non-refundable)	Multiple trades can be shortlisted for the same job (support.mybuilder.com)
Rated People	£0	Unlimited monthly plan (price varies) or pay-per-lead (credits)	Sub + unlimited leads < £4k or credits per lead	Max 3 trades can buy a lead (support.ratedpeople.com)
Checkatrade	£0	Membership subscription (from £30+VAT/mo, often more by tier/region)	Monthly/annual subscription	Directory style; homeowners contact you (Checkatrade)

Pricing changes by trade, postcode, and package. We’ve cited the platforms’ own docs plus reputable reports above—always confirm the live price for your trade before committing.

Which model protects your margin?

Pay-per-lead (MyBuilder / Rated People credits): Fast access, but you pay even if the customer ghosts. Your effective Cost-Per-Job = (Paid leads) ÷ (Jobs won)—if you convert 1 in 5, a £20 average lead is £100 per job before time and travel. homebuyerleads.co.uk
Subscriptions (Rated People Unlimited / Checkatrade): Predictable spend, but you still compete (shared leads or homeowner choice). ROI hinges on your conversion rate and the lead volume in your patch. support.ratedpeople.com+1

Helpi’s zero-fee intake: With £0 to join and £0 per job received, your CAC from the platform is effectively £0, so more of the invoice stays with you—useful when materials and fuel are rising.

When an electrician should pick which

You want predictable spend & lots of small jobs: Checkatrade or Rated People Unlimited can work if your conversion process is tight and you can quote fast (and you’re okay sharing leads). Checkatrade+1
You only want to pay when a customer chooses you: MyBuilder’s shortlist-fee model fits—but budget for non-wins; fees are due on shortlisting, not completion. MyBuilder

You don’t want platform costs at all: Helpi (zero to join, zero per job). Put your savings into better kit, faster response times, and 5★ follow-up—those lift win-rate more than any ad spend.

The bottom line

If you’re tired of doing mental maths on lead fees vs. win rate, a £0/£0 model like Helpi is the simplest way to protect margin and focus on delivery. If you do test the others, track every £: note the true cost per won job, not just the sticker price of a lead or membership. Then, go back to the channel that gives you steady, profitable work.

Download Helpi Team now

For all your home needs, download the Helpi Life app on the iOS App Store and Android Play Store now.

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