Am I insured through Helpi?

You’re responsible for your own liability and business insurance.

Can I be removed from the platform?

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

How do the ratings impact me?

Your Hero Rating is visible on your profile which the customer can see – we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Will the customers be able to rate Heroes?

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

What if there’s a dispute?

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We’ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

The job is different to the one the customer booked?

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make – for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

What happens if a customer cancels?

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Can the customer reschedule?

Life happens – so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero’s have less movement in their calendars.

So what does Helpi do?

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Am I employed by Helpi?

No. You’re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Can I choose which jobs to take?

Yes! You’ll be notified when new jobs are available. Accept the ones you want- there’s no obligation.

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3–5 working days.

What are the requirements?

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

What is a Helpi Hero?

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

Cleaners UK

Helpi Team vs MyBuilder/Rated People/Checkatrade for Cleaners

Written by

Helpi Team

Published on

28 Nov 2025

If you run a cleaning business, platform fees can quietly eat your margin. Helpi’s approach is simple: £0 to join and £0 when you win a job. Below, I break down how that compares to the big UK marketplaces cleaners commonly use.

The quick comparison (fees & how leads work)

Platform	Join / Monthly	Per-lead or per-job fees	How many pros can chase the same lead?	Notes
Helpi	£0 join; £0 monthly	£0 when you get the job	N/A	No pay-per-lead, no subscription.
MyBuilder	No joining or membership fees	Pay when the homeowner shortlists you; lead fees start from £7; you see the fee before responding	Multiple trades can be shortlisted; you pay even if not hired	Official support: no join fee; shortlist fees from £7.
Rated People	Monthly subscription; “Unlimited” plan = one fee, unlimited leads (price not publicly listed; get a quote)	Historically used per-lead credit; now promotes an unlimited monthly model	“No more than 3 tradespeople can buy the same lead”	Official “Unlimited” plan and lead cap described on their site/blog; price varies by trade/area.
Checkatrade	Fixed-plan membership (12-month term); pricing via quote (not published)	Not pay-per-lead; you pay the membership regardless of wins	Directory + profile; add-ons available	Checkatrade confirms fixed 12-month plans but doesn’t publish public price cards; you must “view prices”/speak to sales.

Why no hard £ figures for Rated People & Checkatrade? Because neither publishes a public price list, rates are quote-based and vary by trade/postcode. You’ll see forum posts and reviews quoting ranges, but the only official line is “get a quote.” (You can find third-party ranges—e.g., Rated People memberships historically ~£20–£35+VAT/month; Checkatrade packages from ~£80/month upwards—but treat those as indicative, not official.)

What this means for a cleaning business

1) Predictability of spend

Helpi: You don’t pay to participate or when you win. Your marketing cost from the platform is £0, so every booked hour stays in your margin.
MyBuilder: Solid if you’re confident in converting shortlists—but you pay even if the customer doesn’t hire you. Lead fees start at £7 and rise with job size/urgency; you see the fee before you accept, which helps control spend.
Rated People: The new Unlimited plan means a flat monthly cost with no incremental lead fee, but you’ll still compete with up to 3 trades per lead. If your win-rate is strong, this can be efficient; if not, the subscription becomes a sunk cost.
Checkatrade: Pure membership model—great for visibility and inbound enquiries, but you carry the subscription regardless of wins. ROI depends on how much profile traffic you convert in your postcodes.

2) Competition per lead

Helpi: No bidding war dynamics by design.
MyBuilder: Multiple cleaners can be shortlisted on the same job; each pays the fee. You’ll want a tight follow-up to maximise conversion.
Rated People: Lead access capped at 3 tradespeople, which limits the dogfight a bit—but still a race to respond.
Checkatrade: You’re competing in the directory; success hinges on reviews, response time and coverage.

3) Category fit for cleaners
All three marketplaces list cleaning services, so you’ll find relevant traffic (e.g., domestic, end-of-tenancy, deep cleans).

Reality-check examples (how fees shape ROI)

A single “end-of-tenancy clean” lead: If you convert 1 in 3 leads and the lead fee is, say, £7–£15 on MyBuilder (varies by job), your effective acquisition cost lands ~£21–£45 per job before travel and materials. On Rated People Unlimited, your effective cost per job is your monthly fee ÷ jobs won. On Helpi, it’s £0 from the platform, so you keep the full job value.

When Helpi is likely your best bet

You want maximum take-home with no platform risk (no paying for no-shows or tire-kickers).
You prefer booking, not bidding—i.e., less time chasing quotes, more time on paid hours.
You’re growing routes in a few London postcodes and want to repeat weekly/fortnightly clients without ongoing acquisition fees.

When the others can still make sense

MyBuilder if you’re confident in fast replies and a strong close rate on shortlists (and you like seeing the exact lead price before responding).
Rated People, if your calendar can absorb lots of quotes and your win-rate is healthy, Unlimited can be cost-effective when you’re winning consistently.
Checkatrade if you want directory presence and steady inbound over time (and you’re happy to carry a 12-month membership commitment).

The bottom line

For cleaners, Helpi’s £0/£0 model removes the two biggest headaches—lead fees and subscriptions—so your profit per job is clearer from day one. If you’re already on MyBuilder, Rated People, or Checkatrade, keep what’s working—but consider pointing your next customers to Helpi and measuring the difference in net profit per hour

Download Helpi Team now

For all your home needs, download the Helpi Team app on the iOS App Store and Android Play Store now.

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