Question 1

Am I insured through Helpi?

Accepted Answer

You&rsquo;re responsible for your own liability and business insurance.

Question 2

Can I be removed from the platform?

Accepted Answer

Yes. Repeated complaints, no-shows, or breaches of our Terms of Service will result in suspension or removal.

Question 3

How do the ratings impact me?

Accepted Answer

Your Hero Rating is visible on your profile which the customer can see &ndash; we find highly rated Heroes get more jobs and more earnings so it always pays to make a good impression with every job you do.

Question 4

Will the customers be able to rate Heroes?

Accepted Answer

Yes- after every job, the customer will rate the Hero who completed it, and that rating will appear on their Helpi profile.

Question 5

What if there’s a dispute?

Accepted Answer

If the dispute happens whilst you are with the customer try and settle the issue there and then. If you cannot come to an agreement contact Helpi support. We&rsquo;ll review all messages, job notes, and evidence (like photos) to help resolve disputes fairly.

Question 6

The job is different to the one the customer booked?

Accepted Answer

Please explain this to the customer whilst you are there and get agreement for any additional charges you may need to make &ndash; for example if the customer booked one hour but you need two hours. You will then have the ability to update the price in the app, however, note the customer also needs to confirm the price change too.

Question 7

What happens if a customer cancels?

Accepted Answer

If the job is cancelled last minute, you may still be eligible for partial payment. Each case is reviewed based on our cancellation policy.

Question 8

Can the customer reschedule?

Accepted Answer

Life happens &ndash; so sometimes the customer may need to reschedule. Helpi tries to minimize this by reminding customers of booked and upcoming jobs so Hero&rsquo;s have less movement in their calendars.

Question 9

So what does Helpi do?

Accepted Answer

The Helpi platform connects qualified trades and service professionals with thousands of customers in an easy and accessible app and offers a secure method of payment allowing you to earn when you want.

Question 10

Am I employed by Helpi?

Accepted Answer

No. You&rsquo;re an independent contractor, not an employee. You control your schedule, accept the jobs you want and are responsible for the work you carry out for the customer.

Question 11

Can I choose which jobs to take?

Accepted Answer

Yes! You&rsquo;ll be notified when new jobs are available. Accept the ones you want- there&rsquo;s no obligation.

Question 12

How do I get paid?

Accepted Answer

After completing a job, Helpi releases your payment (minus platform fees) to your registered bank account, typically within 3&ndash;5 working days.

Question 13

What are the requirements?

Accepted Answer

You must be at least 18, have the right to work in your area, own your tools (where applicable), and hold relevant licenses or certifications.

Question 14

How do I join?

Accepted Answer

Register on the Helpi Team app, upload your ID, any qualifications, and complete your profile. Once approved, you can start accepting jobs.

Question 15

What is a Helpi Hero?

Accepted Answer

Heroes are independent professionals who use the Helpi platform to find customers and earn money by providing home services.

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